amy s.

Extremely poor. Order took over 3 weeks to arrive. I arranged a return via their website and posted it via the post office paying over £8 for postage. 5 weeks I have been waiting, contact IV Rose via live chat, instagram and email as they cut of my live chat. They said it could be in warehouse I must send proof of return. This shouldn't be the case they should just process refunds once received. They did this the last time I tried to make a return. Due to it being so long now I have lost the Post Office receipt. The point is returns should be dealt with, I shouldn't have to chase. All other companies follow this process, so why don't they?

Their customer service is non existent, staff typing on live chat are rude and they don't respond to emails.

I have shopped here a few times but will not be in the future. Their sizing is not accurate and some items are of cheap quality.