Currently trying to return a dress as it has damaged seams, it's also a poor quality dress generally. They are refusing to send me a returns label or refund the item, the dress also took double the advertised maximum time to arrive. It also advertises 7 day returns policy when you're ordering, and now they're saying they don't accept returns. The dress I ordered was a standard 8, not made to order which you can do through the site if you submit your measurements. They've since offered me 10% refund which they wouldn't do if they knew they were correct in their actions. Do not buy anything from them. They advertise as a UK store but are based in Hong Kong. I will be taking this further, this is the worst online experience I've ever had and I'm currently £190 down.