Amy R.

I tried the for the first time this month. They charged my credit card on 12/1/2018 and I received an e-mail stating the box had shipped on 12/6/2018. I tracked the box and after 12/11/2018 it didn't move. It is EXTREMELY difficult to find there phone number, and when I did find I had to leave a message which was never returned. I then emailed them and they have failed to return that as well so now I have been charged for a box I never received!

My experience with Wayfair was HORRIBLE. I recently tried to order a garden stool as my first purchase with the company and they sent the stool in the wrong color twice, and the third time they sent a completely different stool altogether. After way too much time on the phone with customer service they finally figured out that the company was no longer making the stool in the color I had ordered, but they still didn't take the color off of their website. I now have 3 stools that are NOT the one I ordered stacked in my garage taking up space because they will not make arrangements to pick them up! Do not order from this company! When you call to complain they will tell you that they have very high customer ratings, but as many other customers have noted, they refuse to post any reviews that are not positive.