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Amy P.

Contributor Level

Total Points
133

1 Review by Amy

  • mSpy

2/20/19

I purchased a year subscription because I wanted to monitor my daughters phone activity, specifically, messages being received through Instagram DM. This requires rooting the phone as noted on their site. No biggie... I thought. Literally right before I was going to install their program on my daughters new phone, I found out that rooting a phone will void the warranty and make the phone more susceptible to viruses, spyware, malware, etc. When I contacted them requesting a refund because of this, they just kept repeating that they clearly state that you have to root the phone. Duh! Yes, it clearly states you have to root the phone, but the average non-tech parent out there such as myself does not understand the risks that come with that. They never denied that rooting the phone will create the aforementioned risks but they did continue to deny refunding my money. Stay away and spread the word to every parent you know. Update - the company has offered to refund 50% of my money on the condition that I remove this review. This offer is in clear violaton of the FTC's consumer review fairness act.

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Sergey V. – mSpy Rep

Dear Amy,

We regret to hear about your experience with our software!

Rooting is a specific procedure for each device. Our mAssistance team has great knowledge of that procedure and can help you to root the device with minimum risks. Rooting voids warranty in most of the cases but it can be restored to the original state anytime.

Please provide your Customer Information so we can investigate your case and provide efficient solution,

Thank you!
MSpy Team

Amy Has Earned 3 Votes

Amy P.'s review of mSpy earned 3 Very Helpful votes

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