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Amy N.

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Experience: Pets & Animals

Member since August 2020

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1 Review by Amy


Underground Reptiles sent us a sick baby Sulcata tortoise who passed away on day 3! No refund given.

Tip for consumers:
DO NOT use this site. They send sick animals and then refuse to give refunds. Go somewhere else. Trust me.

Products used:
Purchased a baby Sulcata tortoise. He passed on day 3 of us receiving him. They said we should have reported that he was sick within 2 hours. We had no clue yet. Just assumed he was stressed and exhausted from shipping. Now they are refusing our refund. I tried to call them the 2nd night but their voicemail was full.

UGR A. – Underground Reptiles Rep

Hi Amy, we do not show an order for a baby sulcata with your name on it. Please ensure you are posting about the correct company. Thanks.

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