This company is absolutely dishonest and has total double standards - if your a Chinese seller don't worry paypal will do everything to make sure they keep you, and will try to get in the way of honest people getting their money back from Chinese sellers who rip them off. PayPal will try to coax you to call them so they have no "paper trail" and will do all they can to stop you getting your eligible refund and their Paypal protection in nothing but a fraudulent scam where they change the rules at a the drop of a hat!
My advice make sure everything is in EMAIL format and make their illegal tactics known - PAYPAL NEEDS TO BE EXPOSED FOR WHAT THEY ARE - LIARS CHEATERS AND SCAMMERS!
They are crooks and should be investigated - something needs to change and fast!