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Agreed to purchase a trial period subscription this morning and used it to write a paper, Grammarly indicated that my paper was great, very few mistakes and I corrected those few things. I went ahead and submitted to my instructor. Then I decided to play with the program and uploaded my paper on the grammarly site and all sorts of errors popped up. I cant believe one portion of the program said everything was correct and then a second part of the programs said I had countless errors. I am livid not only did I get charge 30 dollars for a program that did not work, my grade in the class is now jeopardized. My second complaint is that I was told I was signing up for a 7 day trial period but I was charge before I could even decide if I liked the program, which I dont. I want my money back, this was a total waste of time and money! Dont be fool by their offer of a trial period, you will be charged right away!
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Hi Amy,
Thank you for sending us this information. We need to know a little more about your account in order to understand fully and fix these issues. Please email support@grammarly.com so our team can get the necessary details about your account. That way we can look over these documents with our development team in order to identify the cause of these issues. I apologize for the inconvenience these issues have caused you.
Thank you for your patience and understanding.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly