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Amy L.

Contributor Level

Total Points
94

1 Review by Amy

  • Zulily

7/17/17

Recently Zulily has been advertising that some items are eligible for return which was, I thought, a break from their usual no return policy. When referring to items being eligible for return, it says on the website, "Return shipping charges may apply." Well, that sounds reasonable. Right? That's what I thought. Until today when I requested to return 2 shirts I'd ordered, which were way too small because they misrepresented the sizing. I would normally wear a small in every other brand. From experience, I've learned to size up with Zulily. I ordered both shirts in a medium, and both were too small. One was like an XXS. In requesting the return, and printing the return label, it had the price of the item, minus an $8.95 restocking fee, and a $5.95 charge for the return label FOR EACH SHIRT! One of the shirts was $14.99, so if I returned it, I would've basically been paying them to take the shirt back. The restocking fee alone is over 50% of the cost of the shirt to begin with. The other shirt was $29.99. But to return both shirts I'd have to pay $30 in restocking fees and return shipping. So I'd be paying $30 to return $45 worth of shirts. Does that make sense to anyone? These shirts weighed probably 3 ounces a piece. They're going to the same place. Why would I need to pay two separate shipping charges, and why does it cost nearly $9 to restock a $14.99 shirt? They are pocketing a large portion of the return shipping and restocking fees and price gouging the consumer. They also wanted it returned by 7/27/17 (Today is 7/17/17), although it takes over a month to get orders from them most of the time. I had several email exchanges with customer service reps. None were helpful. They said, "I'd love to explain to you why we do this. We are trying to make things more convenient for the customer by offering returns like other online stores." Give me a break! Convenient? I have spent thousands of dollars with this company, and they're going to charge me $30 to return 2 shirts, and insult me by saying it's in the name of convenience? KMA Zulily! I will not spend one more cent on the made in China crap you sell! And I will make sure everyone knows about it!

Amy Has Earned 14 Votes

Amy L.'s review of Zulily earned 14 Very Helpful votes

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