I purchased a $300.00 cashmere sweater from bluefly before Christmas and had until 1. 10. 19 to return it. Their system wouldn't allow me to generate a return label as the men's Xl I purchased for like an XS. I was in consistent contact with jasmine via email, blueflyrep. She confirmed there was a technical issue and it took her 2-3 days to send me a manual return. Her emails said that the merchandise would come directly to their warehouse and they would forward to the vendor since their system was experiencing some technical glitches. Well I returned the item and tracking shows that it was received on 1. 7. 19 (still within the allotted time of 1.10, despite their system errors)
Needless to say, they stopped communicating with me and blocked me from their site. They have my merchandise and I have yet to receive my refund. This is unethical at its best. Please do not purchase from this company. I have reported them to the BBB and they have yet to respond to them as well.
I have every email confirmation and will continuing posting my experience on every platform available to expose this unethical company