When I realized my order would not arrive in time for my vacation I reviewed their cancelation policy. It stated that any order could be canceled if it had not been shipped.
"Q6: How to cancel my order?
Any order can be easily canceled before shipping from warehouse. Contact our customer service to request refund if you really want to. You will receive an order cancellation email notification when customer service is successful to cancel an order. Please ensure your email address is correct."
I sent a cancelation request well before I received an email stating they were preparing the item for shipping. They refused to cancel and charged me anyway. After several emails back and forth they are charging me to return the item.