Amy B.

I called to get a return label for snowboard boots on January 26th, paid over $8 for the label. Called 2 days later because I hadn't received it, spent 15 minutes on hold. They told me the label was resent and I should see it soon. One week later, call back same story. Called back 4 MORE TIMES! Average of 18 minutes on hold each time. Was told I can just ship it myself. (after I have paid for the label!) I called back today for the 6'th time, finally they realized they were using my P. O. box as a shipping address so the label was not processed. Asked for them to refund me the shipping label because of the inconvenience, stress, headache, and abysmal customer service. Was told no, I could still get my $150.00 back but they do not offer free returns. Nearly a MONTH later! Ridicules. Horrible, I have ordered from them so many times and will never order from there again. Don't waste your time or money. Good thing I am not counting on that $150.