Amy B.

Be careful ordering from here. NOT HIGH QUALTY. I placed an order and within one minute, tried to cancel realizing it was wrong but they send me a message saying "sorry, your order is already fulfilled. You can return within 15 days when it arrives for a refund". It came, the quality is not good so I want to return it. Here is what they said. Basically - if you want to return, you have to pay the shipping to China which is more than $100.

A) Exchange for Free Item: we resend you 1 new sale item with a free price instead of a return.
B) Exchange for New Items: we resend you 3 new items with 50% off price instead of return.
C) Fast Partial Refund: You don't need to return. We can refund 10% for each returned item. This way can save you much effort and time.
D) Return for full refund: Please mail them out within 7 days and offer a valid returning tracking number.

So frustrating. It's the week before Christmas and Gap sends me an email showing my package shipped on 12/13/17 but yet delivered to another state on 11/10/17. When I called, they apologized blaming it on UPS, but basically said they were sure it'd get here, to trust them and that because in their system it hadn't missed the guaranteed delivery date of 12/22, it wasn't something they could replace or reship without me paying for it a second time and paying expedited shipping. Then they told me it was with the USPS but there is no tracking information available at all on their website and their website says they've received nothing. They blamed that on the system just being behind. Are you kidding me? Customer service fail. Bigtime.