The staff bends over backwards to help you any way they can. Especially when I first started out, I was emailing every day with questions, either about specific jobs or just general questions about things I didn't understand about the guidelines. No matter how many questions I had, they were incredibly patient to help me any way they could. Any issue I've ever had with a particular job, whether I needed a little extra time or had questions, etc, they've bent over backwards to work with me any way they can.
I've tried almost every other transcription company out there, at least all the other ones I know of. I've always come back to Speechpad because the people there make all the difference.
And we're so happy to have you, Amy!