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I downloaded the app and bought a dress since I wanted to treat myself after being in and out of the Er and the app had my old address. I went to Edit typed in my new address and saved it as my default address. Then I find out my dress got shipped to my old address which customer service was basically like we don't care, and now it's your problem to track down your dress and try to get it. I will NEVER EVER shop here again what a waste of time and my hard earned money!
Tip for consumers:
Horrible experience the app doesn't work to update your address and customer service didn't help me at all!! I won't ever shop at this business again!!
Products used:
A dress I might not even get that I paid for
Amy B.'s review of DressLily earned a Very Helpful vote
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
"Dear Amy，
We regret that you are having delivery issues.
Customers are fully responsible for indicating the correct address and we cannot be held responsible for any incorrect information given by the customer.
We are unable to change the address once it left our warehouse.
You can check your package online, when it reaches to your old address, please try your best to pick up the package by yourself.
If you cannot get it, please check whether the shipping carrier can return the package or not.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from sitejabber.com"".
We are awaiting your reply.
Best Regards
Dresslily Customer Service"