Amy A.

I have purchased Lands End clothing over many years for myself and my family. Purchases and returns were always so easy. However, something has changed in the last year. Representatives aren't as friendly/helpful and their return shipping has changed so much so that I may not purchase there anymore. I returned a pair of jeans and it took more than a month to get them back to Lands End, hence holding up any credit back to my account and/or replacement sizes to be available and shipped. Everytime I called, no one was able to explain why the tracking appeared to show the item still sitting at the post office. Finally, I was told by the PO that they collect items for Lands End until there are enough to engage UPS to pick them up for shipping. Wait, WHAT? Why can't we then just take the item to UPS to return it? When I ask Lands End that question, they say UPS will charge on top of the return label charge. This needs to be fixed by LANDS END! Don't pass the buck, especially on to your loyal customers.