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Amos P.

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Experience: Sports

Member since February 2021

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1 Review by Amos

Verified purchase

A $400 order not received for almost 2 months now. ChainReactionCycles customer support did not do anything except sending me generic answers to my multiple inquiries in email and in Facebook. They said they are initiating an inquiry with the courier and even "escalating" (!) but they never got back to me with any information they might have learned in their "inquiries". I just applied to the courier and learned from it that the item is indeed lost, and apparently the courier was not approached until now by the sender (i. E. ChainReactionCycles) to initiate the needed inquiry. I'm now trying to recover my money from ChainReactionCycles but based on the experience thus far I'm afraid I've lost the money. They just don't seem to care or cooperate. Never seen something like that.

Tip for consumers:
From reading recent reviews at Trustpilot, I suspect that the company took a decision to avoid spending on customer support for parcels which did not arrive. When the package arrives they get a positive review, and, of course, this is the majority of the cases. But when there is an issue with the courier, they don't seem to do anything and leave customers frustrated. This is only my guess, of course, which is based on my experience (no help at all from CRC) and also what I've read from others.

Products used:
Never got the product (almost 2 months). Trying to recover my money from an indifferent or maybe non-existent customer service.


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