Amos M.

I got sucked in to the scam of buy a pair of scrubs for $30 when you sign up & you can cancel anytime. I get the scrubs and am billed an additional 60 shortly after. I assumed I didn't cancel on time, so I cancelled via the app and also sent a message stating I wanted to cancel my membership. A month later I saw I was charged again, but this time I called, and explained I had cancelled. The representative just told me I hadn't cancelled & I had to literally argue with the guy to get him to actually cancel my account, because he just straight up didn't want to cancel it. Seriously, this is a scam & I really think this needs to be thoroughly investigated.

So far I've ordered 3 times, each time a relatively large order. I ordered uniforms for my 3 kids for about 65$. I got each of them pants, a sweater, a skirt, a jumper and a polo shirt. 65$ would barely cover one kid if I'd had to buy them new, and I was able to get most of the items new and like new. I've bought all of our winter gear from swap.com and been overall pretty pleased with what I've gotten. I got very nice higher end and name brand items for less than shopping at walmart, plus I feel better about giving my money to a smaller company over a major corporation. My only gripe really would be quality classifications. Swap.com is very clear that they don't sell items that are stained or have holes, but I paid 4-6$ for sweaters listed in good condition that were actually extremely faded from washing, and the pictures don't always reflect signs of wear accurately. I was a little miffed about a few of the items that came in being considerably more worn than the pictures show, but overall, I've saved a ton of money, and I'm giving older clothes new life rather than wasting resources buying new.

I'm sending a box of clothes in soon, and I expect it will take some time processing. As a veteran of selling online, I understand how long it really takes to create each listing. I could spend around 8 hours for maybe 10 listings, between taking photos and writing the descriptions. It's a lot of work, and I don't really have that kind of time anymore. I can only imagine how much work these people are putting in with the volume of boxes they've been getting. I think the company is still in the early stages of development, and appears to be growing rapidly, so I can imagine they are probably experiencing quite a bit of chaos. I'm seeing a lot of unsatisfied sellers, which makes me a bit wary, but I'm optimistic about this company, so fingers crossed!