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I figured I was never going to get help from Customer Service, so my son suggested that I should try to enlarge the scanned id that Coinbase kept saying it was unreadable. I enlarged it so much that it was almost the size of my laptop screen and then cut off any white that was outside of the id itself so that it was fairly big in comparison to the actual id and hopefully readable. I tried uploading it again and bingo! It went through. After that the automatic process was fairly quick. In about 24 hours I was able to login.
It is honestly sad that no customer service person ever got back to me. Had someone tried to take the time to figure out what was the problem it would have made my life a lot easier. I figured if everything is alright you should have no problems but if something goes wrong, be prepared to figure it out because you will get no help.
I have been calling, emailing, etc. and after a month I still cannot log in my account because they cannot read my id? What? They had no problems with it when I signed up with them... Why do they need my id anyway?... I have the same phone number I just lost prior verification on last phone... Not even my bank asks for this... especially when I have my password. They keep "escalating" my problem when I told them I wanted to close my account, but I get no follow up. After calling after a week they told me it was sent to the WRONG department. Second escalation produced exact same results. After three days no follow up. After calls and emails I'm finally telling them I will contact the state attorney's office.
Canned very nice email answers... no results... I'm really getting worried here. STAY AWAY!
Amneris P.'s review of Coinbase earned a Very Helpful vote
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Scammers they will run away with your money and never reply to your text anymore until I contact...
