Amit S.

I am writing this mail to report a very serious incident which took place with my family on 30-11-201. I booked the ride CRN *******370 with Ola. The Driver called me to ask where I was going and mode of payment. I told him both( Kiran Enclave, 17, Main G. T. Road, near Samrat Hotel, Ghaziabad, Uttar Pradesh *******; Cash). He agreed to come.

When the cab started its journey, I noticed that he was not taking a correct route. I also put my mobile on GPS mode and Google maps. Initially it seemed we were taking an alternate route and I told him to take the turn but he refused. He deliberately turned in the opposite direction and after some time stopped the cab on an unidentified place and said "This is the location where the GPS shows. I have received another booking. So immediately pay and get out. However, he kept the Central lock closed and would not let us get down. He said "I will let you out only after you pay". His attitude was threatening and our position was vulnerable.

To save my wife and son, I gave him the money and got out and he immediately drove away. It was a comparatively desolate place and I felt very afraid. I would also like to mention here that my son is suffering from Autistic Spectrum Disorder, a severe disability. If something happened to us, he would even be able to give his name as his speech is very less.

After enquiring from a man who seemed a little gentle, we realized that he had dropped us opposite to the "TYAGI PETROL PUMP, Gautam Budh Nagar". We crossed the road and stood in-front of the Petrol pump. There were very few people around and it was mid-afternoon.

After some time, an auto was seen and a young boy who was driving it told us that we had been dropped in the opposite direction a good distance away. This Good Samaritan took us to our destination. He told me to not spare that evil driver and also the OLA company as if such thing happened at night, any terrible crime could have to us.

I have complained to OLA but only apologising which they do after any horrible incident(usually the same incident repeats next day) telephonically, they just sent me mail that my "request" has been resolved.

I am deeply shocked at such callous and inhuman attitute of this Company. If anything happens to a vulnerable woman and a disabled child, then every one makes long speeches on prevention of such incidents. A lot media coverage is given to the destroyed family/member. Reknowned people shed crocodile tears. And when such a horrible incident is reported, it is disposed off with callousness and total lack of humanity.

Sir, I request you to immediately intervene and direct the OLA Cabs for my grievance disposal. I want follow the proper channel before going further for justice and retribution. I do not feel this is a Customer related issue but rather an issue of human rights violation. This company Ola-cabs cannot just walk away scot-free after being parley to such a horrifying incident.

Regards,

Amit Sharma,

*******525