They are bastered... we have booked uttrakhand trip from rituals travels. Bhawna bisht booked our tour at 5 star price and provided us lodge services.one of the guy naresh/gaurav who is taking care of services is unprofessional/unresponsive.In advance they charged fee and provide a pathetic services.one of the instance where they have parked us bhimtal which is 30 km away from nainital.