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AMIN M.

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1 Review by AMIN

The Fragrance Shop

  • The Fragrance Shop

“Never again”
12/7/18

Never again.

I ordered 2 items on 23/11/18 and was suppose to get it within 5 working days. I was given a tracking link to Hermes and after 2 days it was sitting at it's national hub. I phoned 'customer services' and was told the item is lost so another will be with me within 2 days. 4 days later I phoned again and was told it was requested but wasn't shipped. Another order will be placed and I should get it on Monday. If I don't get it on Monday I shall claim my refund not through the Fragrance Shop as I have read they don't refund, but through Paypal or Credit Card bank under Section 75 of the Consumer Credit Act 1974.
I will never shop with this company again. Debenhams do a good deal for the same item.

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