Ami K.

Went to Glendale Arizona Starbucks inside the arrowhead Mall...
Make sure you check your receipt before you leave and then be sure to check your bank statement later on. I purchased a 3 dollar tea two nights ago and now I have a $50 charge on my account. When I brought this to the attention to the store 'manager' Kasia she apparently forgot all of her managerial training and actually accused me of lying in front of a store full of customers and my two children. She was rude, condescending and unable to admit she was wrong all the way till the end. Luckily I was able to get ahold of their regional manager Trixie who actually was trained to manage customer complaints and responded with as if she cared and was determined to get to the bottom of the issue. I will let you know how it actually turns out. Tea was okay but I will avoid if I have to deal with the untrained and uncaring staff at this Starbucks.