Amelie i.

I ordered a Johnny Was bag@348$. Two days later I received a box from NM thinking my bag had arrived. Inside was a pair of Louboutin Ankle boots $950 in a size 6! Looking at the invoice, my bag was listed as I had ordered, nothing noting these shoes! I telephoned customer service very alarmed I now had merchandise I never ordered and how to return. I contacted CS 4 times. The first time, CS rep said she would issue a Fedex return pu for the following Tuesday. Until then I would not receive my bag nor a refund. The shoes have to come back first. Right there being held hostage for their mistake. I was told if I left them outside on my porch an they were stolen I would hav to pay for them! I said I was not going to say home all day waiting for FedEx! I left the shoes out and came home. Still there. I called customer service at 6pm and was told the shoes were picked up. I said no I am holding the box inside as we speak. The CS Supervisor said they showed pu by FedEx an hour earlier. Aiyiyiyi. I asked twice to have a return label sent to me and I would take it to Fedex personally and get tracking. The CS supervisor said the label would be sent within 24 hours. At 9pm last night I received 2 emails! One declaring a pu by Fedex was schedued today on Thursday. The second cancelling this pickup! STILL NO RETURN LABEL SENT TO ME TO DROP THE SHOES OFF. I reached back out to this Supervisor at CS via email stating I was going to contact NM Corporate and what had transpired. NOT A PEEP! I still have the gd shoes, no bag and 348$ stuck on m credit card for nothing! The boots are now my responsibility they stated. THIS IS ONE OF THE WORST COMPANIES EVER. I have left a message with the head of Customer Service in Dallas Corporate to get this merchandise back! This is absolutely ridiculous and I will never shop here again.