Amber W.

I felt compelled to offer my review so others can take head and steer away from being a Thumbtack pro. I've been apart of the increasingly changing platform (not for the better) for nearly 3 years. In the beginning, it was so-so but I figured I'd ride it out with my start-up business in hopes to get exposure at the very least. I've decided to part ways after the company deducted various amounts from my business account for "leads." Simply put, in the Thumbtack platform, a lead is a customer expressing interest in a service where the pro is 'allowed' to reach out to them exclusively within the Thumbtack platform to pitch their service. This lead includes no contact information and no guarantee of something even as small and meaningless as a read receipt. Each pitching pro pays upwards of 5% of their quote price in hopes to get the lead's business. In my experience, 94% of the time (I've actually done the math and this is a real, unexaggerated number) the lead does not respond and you have no way of knowing if they've even read your message or if they've chosen the competition (even if you call to ask Thumbtack they will give you no further info.) After my most recent experience of being harrassed (7 unwanted emails within a 12-hour time frame & a final email explaining my search rank results would suffer if I didn't submit my quote - whether available or not) I've decided to close my useless account. It is now my mission to explain to hopefuls looking to gain business that this is not the place to succeed.