Amber w.

Ordered an appliance online and called the store to check when it would be ready because I never got an email stating a time. The representative told me they have it there and to bring my confirmation email and I could pick it up today. Get there and they have me wait for an hour because their system is not showing that my order was processed and there's nothing they can do. Long story short I drove across town and now have to drive back across town with no appliance. They could care less. This is why Sears is going out of business. Poor customer service. Thinking about canceling my order and just walking in the store and buying a brand new appliances out right so that I can have it tonight.