Amber R.

I'm giving this one star not for the product but for Ez contacts as a company. This was my experience... I ordered these on the 12th and I waited a week before I decided to send in an email asking about my order. Meanwhile, I ordered a pair of glasses from another website, which had already been made and sent to me. I've never had contacts take a week to get to me, and it's a shame glasses were made quicker than these were shipped out. I chose them because at the top of. The website it says order today, get it tomorrow. I wasn't expecting next day delivery, but I also wasn't expecting it to take anymore than a week. In response to my first email I received a message that said "
I apologize for the inconvenience. The contact lenses that you ordered were actually not available at our warehouse when you placed the order. Instead of waiting for our stocks to arrive, we have requested our distributor to send the contacts directly to you to shorten the delay" which is strange considering it said they were in stock on their we page when I placed the order and visiting the page again after reading this, they still showed in stock. I simply replied thanking them for letting me know and decided to give it a day or two, on the second day I decided to look at reviews for this company and to my horror all of their experiences was matching mine. I immediately wrote in again and received an email back 3 says later with a tracking number. In total I had to wait 20 days, over two weeks for my contacts. Today, the 30th, I finally receive a text saying they are out for delivery via usps. Now I'm just praying they are what I paid for, if not I'll be reversing the charges to my bank. So all in all, I give this company a one. They lied about shipping and tell everyone it is because their product was out of order, even though the website does not reflect that. They do not reach out to you to let you know what's going on with your order, which is so unprofessional. And it took me over two weeks to receive my order, which I have never experienced and I've been wearing contacts since I was 14 years old. Needless to say I will not be using this company again.