Amber P.

Update 11/23/16: I have received my refund. Maria and Roxanne were very quick to help and we came to an agreement. Thank you for your assistance you two.

Update 11/21/16: I have been contacted by a manager and will be getting a refund. Once this transaction happens on my card, I will update my review.

I should have read the reviews ahead of time...

I purchased Bruno Mars tickets through SeatGeek as a recommendation through Philly D on YouTube! I price checked through Stubhub and Ticketmaster and decided to try SeatGeek. After I placed my order, I THEN checked the reviews and went into panic mode. If the company has MORE 1 star reviews than 5, I tend to steer clear. Mistake on my part.

I emailed the company within 15 minutes of my purchase asking for a cancellation/refund. I got an email back explaining terms and conditions as per usual, but said I could sell them. Since the concert isn't until next August, I figure I have 8/9 months to resell on THEIR website, I just needed to wait until I got my PDF version of the tickets. That is when I found out I wont get my "PDF" version of my tickets until a WEEK before the concert. Why would a company take your money but not give you product for ten months? Without working with the customer on any other options?

If you press purchase, they are yours. The company wont work with you, and throw the excuse of their terms and conditions as well as blaming the venue. If you can't do anything but take my money from me? What is the point? I wont be happy until I get the option for a refund, or my PDF tickets early so I have a CHOICE to sell them. Expecting someone else to pay nearly 500$ for 2 tickets 5 days before the concert is insane.