Amber M.

I booked a room months in advance, when I got to the hotel, there is no sign on the hotel, I walk in there is no front desk, a guy just sitting at a folding table, and there is no lobby. The hotel looked so horrible my uber driver said she did not feel right leaving me there. It is now 1:30am and I am just tired, and I have already paid for a room for 4days. I ask the guy sitting at the table if he was working and proceeded to check in, after he checks my name he says they did not have my reservation made me call hotwire after 3hours on the phone They finally found my reservation I was able to check in. Get into the room the bathroom has mold on the walls, tub is filthy, bed is broken, walls in the room are molded. I leave the room it was not safe at all to inhale the mold. I call hotwire and tell them on their website I booked the Country Inn and Suites, and front desk says the name is the Montgomery Inn. I say I cant stay here im 3000 miles from home and I need another hotel, on their site the hotel I got was not the hotel I was at, the pictures of the room on hotwire were not the rooms at the hotel, and the room has mold. Hotwire tells me they might be able to give me a refund, but I will have to pay for another room. I explained I did not have the funds to pay for another hotel, that they could just apply the money I already paid and give me another hotel. They told me my only option was to pay for another room after speaking with several supervisors the last supervisor said he was hanging up and to stop calling. Since I was 3000 miles from home, I slept in my rental because I did not have the money for another hotel. I advise everyone to never book with hotwire. They lie about the hotels on their website, and customer service is awful!

I signed up for the VIP services, I was explained if I spend more than $40 in a month then I would not be charged for membership, that was a complete lie, I spent over $40 and was charged a member fee two weeks later. So of course I called into customer care, after being on hold for 28:45 min a rep connected who phone was not working I could not understand him and all I wanted to do was cancel, he disconnect my line I called back just to hold 30 min this time and have a rep try to talk me out of not canceling for another 25min, Not only did they waste my time, take money out of my account by " mistake", but the sandals I bought were cheaply made to the point I cant even wear 3 pairs of my sandals because they lean to the side. This was my first and only time I will ever do business with JustFab! I suggest you spend your money else where