Amber L.

Ordered a large $60 poster on January 2nd, received notification that it shipped on January 4th and would arrive on the 8th. Still not here on the 11th, and no tracking updates have been posted since Jan 4th. I used the online 'chat with customer service' to ask them to track it. Was told DHL and/or the US Post Office must have lost it. Do I want it reshipped? (Uh, yes? I paid for it, you took my money?) Was then told the reshipping would take 3-5 days to process and 5-7 days to ship again. Unacceptable. This was to be surprise gift for my husband, I planned an extra WEEK of time for possible delays, but now I am being told it won't arrive until the January 16th -- and that was AFTER I telephoned back and asked for a manager and demanded they at least expedite the shipping portion of my purchase. They agreed... but it still misses my wedding anniversary by several days and will not be able to be framed and installed in time to surprise my husband. First time using this company -- I will update this review if/when the order arrives.