Amber K.

If I could give less than one star I would!
My fiancé called Expedia regarding a condo we saw displayed on there website he wanted to know if room service was included and gave the room number we were inquiring about. He was very pushy and insisted we book and he would give us a discount my fiancé asked if he could see what was getting booked and that we wanted this specific room due to how nice it looked on line the guy then spat off some random numbers and asked if we wanted to book the room we had been discussing so we agreed $2000 later we get an email of this horribly ugly room that was booked for us. We immediatly called to dispute spent hours each night fighting this just for them to say they need to pull phone recordings and to give them 72 hours we have them 6 days! Once we called back after not hearing from them we were informed they were in no means wrong on their behalf and we agreed to this horrible room that we had never even seen photos of and was never informed that is was in fact not the room we were inquiring about. They told us there was nothing they could do since it was non refundable except for call the condo which NOONE has been able to get ahold of in 6 days! Then she claims the room we want is not on their site even after I tell her I am looking right at it now and I'm on your web page and Mobil app! She rudely informs us that can't be possible. So basically we spent our $2000 for our honey moon and are stuck in a room that is not even displayed on their site and the room we requested is still available even though they claim it is not on Expedia. Horrible company and I will be posting this review on every outlet.