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Amber J.

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1 Review by Amber

PersonalCreations

  • PersonalCreations

“Received pictures from someone else's family and sat on hold for two hours”
12/19/20

I ordered my coasters well in advance of Christmas and received the wrong order (cute family, but not mine). When I called to ask for a replacement, they said it could take more than three weeks to receive the new order. They could not send a confirmation of a refund. I sat on hold for two hours just to speak to a customer service agent. Their live chat "isn't available." If you email them, their response is "This email may have went into our spam folder. Please resend your email in a few days if we do not respond."

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