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Horrible, after booking through booking.com, I noticed discounts (i. E. student, aarp, military, etc) posted by the hotel. The hotel only provides these discounts if you book directly through them (this is true with most hotels), therefore I missed out on a $68 discount on a $680 hotel tab. Also found out my rate would have been the same booking directly through the hotel, actually they could've provided a better rate on less extravagant room (booking. Com gave me the top priced room). After inquiring with Booking.com about their pricing guarantee is does not include such discounts such a student, aarp, etc provided by the hotel. Therefore, end result I paid more by going thru booking.com - I am an aarp member and would've saved the $68 (10%) - tell students, military and seniors get your discounts by going directly thru the hotel!
Why should you pay more when there is a pricing guarantee - makes no sense.
Amber B.'s review of Booking.com earned a Very Helpful vote
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Amber,
I'm sorry to hear you feel this way. Booking.com offers the best price guaranteed. If the hotel posts a cheaper offer you can contact us before you check into the hotel so we can match the rate if the conditions are met. If you have a discount card, and you want their discount, you need to read their terms and conditions as they don't apply to Booking.com, it will indicate where you need to book in order to take advantage of those offers. I hope this helps, please let me know if I can assist you with anything.
Regards, Mac
Booking.com Team