Amanita B.

My flight from South Africa to Düsseldorf on 1.1.
Got partly changed without notification to me. Only by chance did I see
The change in Check my Trip.The first flight got changed to the next
Day (!), which meant I would have not caught the connecting flights via
London to Düsseldorf (they remained as before). This is truly
Unacceptable. Now Opodo UK told me there are no more flights on 1. 1. 19,
So they booked me on 2. 1. 19, which completely messes up my schedule, as I
Arrive 1 day later than planned. Not happy with the service, at least I
Should have received a notification email and an offer for some sort of
Compensation. None of this happened.
Update; After 5 days, they still
Have not managed to issue a flight ticket due to some problems and I had
To stay in the line over 30 mins twice. Instead they sent me a mail to
Say I had to confirm again if I wanted to fly on 2nd. I had already
Confirmed that 2 days prior! Customer service = useless! I am still
Waiting for my ticket!
UPDATE 14. 12. 18: Today I got a call
From Opodo Spain telling me that I have no other option than cancelling
My flight as apparently suddenly there are no seats available on the
Flights on 2nd January from George. I checked with BA directly, and this
Was a complete lie. There are indeed seats available, if I get
Re-routed via Cape Town. Opodo was just not willing to reroute me via
Another route, although they apparently tried so hard to do so. I also
Offered to just take part of the route and find a flight from George
Myself. This was also denied. I spoke to 5 different persons in India
Incl. A supervisor (Pradeep) of the UK Opodo hotline. NONE of them told
Me that there were no seats available on 2nd (prob because it was a
Lie). I feel really messed around by Opodo, every staff member tells me
Something different. I am going to report Opodo to the Ombudsman and
Explain how badly they treat their customers.As they have messed me
Around now for solid 5 days, 5 phone calls to UK with at least half an
Hour each, I have decided to cancel the flight in the end. I have to
Pay double the amount for a new flight. I expect an adequate
Compensation from Opodo for this incredible letdown and the stress I
Experienced. But I have not much hope, having made this experience with
Them.