Amanda N.

I'm stuck at home with a newborn because I was given wrong information by 2 representatives I was told that if I deposited the money through the app that $100 would be available same day as if you use the atm which I always use the atm but since the representative told me that it was the same as if I use the ATM I did it that way since it was convenient little did I know the money will not be available until the next day however when I tried to pay the power bill online my card was declined because once again I was given the wrong information it would not be available until the next business day needless to say that I'm sitting in the dark with a month old and the representatives tells me there's nothing she can do for me so ask to speak to the supervisor and she tells me one is not available that she would have one call me in 1 to 2 business days business days which clearly does not help my situation do not care about their customers at all I will be switching banks