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Amanda W.

Contributor Level

Total Points
82

1 Review by Amanda

  • Cactus Kingdom

5/21/21
Verified purchase

I ordered a live cactus that arrive already with root rot after waiting forever for it to even arrive. I had someone more experienced with cactus let me know i wasted $65 as the base of the peyote is squishy. I begrudgingly ordered more seeds and also regret that now as the processing and shipping is the longest I've ever experienced.

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Matt M. – Cactus Kingdom Rep

Hi Amanda W,
Why did it take 3 months to come to this conclusion?
You ordered your cactus back on March 8th. This is the first time we are hearing about any issues with the plant 3 months later and after you have placed other orders. When you were emailing us regrading your difficulty with the newest order why was this again not mentioned? We suspect, if we did send a rotting cactus you would not have ordered again one month later. Squishy does not mean rot root. If you want a proper diagnosis on what is actually going on without speculating please contact us directly regarding your cactus.

We cannot be perpetually responsible for a plants welfare many months later, especially with difficult cacti that require special care. We provide all the tools required to care for these special gems and are glad to answer any questions. I understand you may be angry, however at some point you are responsible for the survival of your plant months later!

Regarding your second order - It took one week to process and ship as it was a large seed order. Understandably Canada Post shipping is delayed nation wide due to the on-going pandemic and workplace restrictions. There is a note regarding this front and centre on the website warning of the shipping delays and I think everyone understands this. We do also offer express shipping online if something is urgent, however, again it wasn't selected.

Growing rare succulents and cacti from seed may be the wrong hobby with such little patience. All good things come to those who wait.

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