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I'm so disappointed. I've never had to file a complaint with FTC or BBB, but I think I'm going to be forced to do so. I returned 3 orders quite a while ago and they still haven't sent me my refund. I've sent numerous emails and the only response I get is to wait a month. If I returned the merchandise and the customer service rep has acknowledged that they have indeed received the box... then they have the goods and I should have my money refunded. Isn't that basic knowledge of how retail works? I've never had an experience like this and I'm so, so frustrated!
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Hello Amanda,
Thank you for your valuable feedback.
We are deeply sorry that you had to wait so much for a resolution. We recently had a large volume of emails resulting in an extended waiting time, however we were happy to see that you were assisted yesterday with a full refund.
Let us explain what happened. The 3 orders you returned were placed with exchange codes. There weren't any transactions captured by our system, so our system couldn't automatically refund you. There was also a delay in the warehouse with 2 of your returns further extending the waiting time, which we deeply regret.
The only transaction we captured and we could actually refund was your first order.
That being said, you were issued a full refund, we waived the restocking fee as a courtesy for all the hassle you have experienced.
It typically takes 1-3 business days for the amount to appear back in your account.
We hope this clears some misunderstandings and we apologize for any inconvenience this may have caused you.
Kind regards,
Adore Me