Amanda P.

Placed an order of 3 shirts, a dress and a hat. Got my order very quickly, everything was correct and am very pleased. Only thing is the clothes run a little bigger then i thought they would be, but im totally fine with them being like that. All in all very satisfied, only suggestion is send some coupons out for people who place orders so they want to buy more from you. Other then that, i will definitely order again from ClosetCandy.

So last night i decided i needed a head start on my boots/shoes for the fall. Was on facebook and seen justfab pop up. Went through the entire process, ordered 6 pairs of shoes, signed up to be a member and paid for my order. My order total last night was $124.00 because i became a member (fully aware of the monthly charge to be a member), however this morning my bank was charges $347.00 (the non-member cost). I woke up this morning with an email stating i cancelled my membership. Confused... i called justfab and was informed that because i put a different shipping address (my work) then my billing address (my home) my account was under "suspicious review" because the addresses did match! WHAT?!? I did not want 6 pairs of shoes sitting on my un-covered porch all day, so that's why i shipped them to my work to avoid this. The first person i talked to couldn't give me more details as to why i was under a review or answer any questions, and the manager he sent me to just kept saying... "well have an answer in 24-48 hours"... an answer to what? Is it not common for people to ship to a different address when they work all day and don't want packages sitting on their porch? Either way... why not call me to discuss why the addresses were different and let me explain, instead of cancelling my membership and charging me full price for the shoes, and on top of it... i have to see for myself something went wrong and call myself to find out why i was charged full price and the membership was cancelled. This is completely stupid for Justfab to do without notifying the person who agreed to their membership and placed a pretty big order. Neither the people i talked to were helpful or could answer any questions i had about what the issue was. Just kept saying "24-48 hours we will have an answer". You know what JUSTFAB... keep your membership and your shoes cause the way you do business is very shaddy and believe me... its common for people to ship to a different address then their billing address. Ill go but the 6 pairs of shoes somewhere else! Definitely don't recommend becoming a member or even purchasing shoes from here... pretty disappointed in the way my situation was handled and the "customer service" i received.

So as well all know the holidays just passed, so of course i was shopping for my 3 teenage step daughters, came across some cool items on Rosegal, ordered them on 12/16, paid additional for expedite shipment (to receive before x-mas) no only did i not receive them before Christmas, but i am still waiting for additional items from that order. Today is Jan. 4th and still nothing. Have sent SEVERAL tickets for support on the items and all they do is blame the shipping company for the delay. There is a contact number, but no one ever answers and returns your call and most of the time the number doesn't even ring! They don't even have the decency to refund me the additional money i paid for the expedited shipping that i didn't receive in time. First and LAST time ill ever order from here... its not worth the back and forth with their "customer service" and whats even worse, is they just cant say "sorry, we screwed up, here's the refund for the extra shipping cost". They just keep going back and forth with you and you get nowhere. Put in another ticket today (4th one), lets see what excuse they have this time! Lesson learned, will never buy or recommend Rosegal to ANYONE, EVER!

As an update 1/18/15, I finally received the additional items I was waiting for. One sweater had a lot of string and stitching hanging on it, which I was afraid to cut off because I didn't want any of the seams to open or rip. Customer service seemed more willing to address the issue after I posted negative on this site about my issues. They did agree to refund me $8.00USD for the inconvenience I was caused. After going back and forth with them for weeks I realized the $8 refund was all I was going to get so I accepted it. I do wish things would have gone differently because I do like a lot of their stuff however, the hustle and back and forth is still not worth it to me. On the flip side, it was nice of them to at least offer me something back for my time.