I have been buying items from this store for the past year. Their clothes are trendy and they all go well together. It's obvious they are over priced though and you can get these items at your local walmart, or if you are lucky, secondhand clothing store. I liked buying items there because I don't think I have the best fashion sense and I like that all of thier clothing goes together. That is a plus.
The reason why i am writing this review is that thier customer service is terrible. Please listen to the bad reviews, because i didn't. I have spent thousands of dollars at their store. I recently had a bad experience in not recieving my package. I contacted them, thinking they would help me. Especially since i have supported them through the pandemic. They chose to say that it was my problem and they had no intention of helping me. Mind you all of the other companies have refunded me or sent me new product when this has happened. I only spent sixty dollars this time(rather than my usual 300.00) so it's not that big of a deal to refund me or resend a package.
This company has terrible customer service and is not loyal to the customers who pay them. Furthermore thier clothes are easily found at any big retailer, for half the price of what they are selling.
After my treatment, its not worth the headache.
I saw thier store in person in L. A. The store made me feel embarassed to walk around. This company is going to fail with the bad customer service they have.
My geuss is that this company is already failing though, or they would refund small orders like this. KARMA is real.