Amanda N.

BUYERS BEWARE! NEGATIVE STARS! Ordered a module middle of June, was told it's be a brand new module and everything. Got it 2 weeks later. Open the BEAT UP BOX, dirty as can be, blown fuses, literally looked like it was JUST pulled out of the JUNK YARD. Called them up, HORRIBLE SERVICE, on hold for 20 mins. Finally get a "manager" named Kat H. If you get her BEWARE! She does not help, she talks over you, hangs up on you, very rude! They told me they'd send out another unit for me, promised it was NEW, WORKED, EVERYTHING. Ordered this 2nd one the DAY I got the 1st bad one June 28th. Promised I'd have it by July 2nd or 3rd. Guess what! NO UNIT. I FINALLY get someone to answer the phone after calling and being on hold ALL DAY, NO JOKE. They tell me it'll be Saturday the 6th. They can't help the holiday is here for 4th of July. But they should have known that when they told me when I was "promised" to get it. But Saturday the 6th comes, NO UNIT! I don't get a hold of anyone until MONDAY. They tell me I'll get it tomorrow, Tuesday... NOTHING. I call Tuesday they promise Thursday and I find out THE TRACKING NUMBER they sent me was WRONG! I finally get this "new unit" on Thursday. Guess what, LOOKS THE SAME AS THE FIRST! BLOWN FUSES, DIRTY. Horrible! I call to tell them just to give me a full refund (also a confirmation of refund) and a return label to send this back to them. They send me a label. No confirmation email though. I send the first unit anyway. Monday comes. I RANDOMLY have a 3RD UNIT! I did not ask for another one! Since this last Thursday I've been waiting "until the end of day" to get the 2nd label and still confirmation email. Talked to Kat today TOOK HER 30 SECONDS to email a return label (of course she sent me a label to MAIL IT BACK TO MYSELF! Not to them, real smart!) I email her she fixes it 2 hours later. And still at this every moment she still can't comprehend I Need TWO RETURN LABELS. For the 2nd one I got, then the Random one they sent (which somehow got here within 2? Business days, when supposedly it takes 3 days to program!) I have to wait until tomorrow 7. 18. 19 to talk to Kat's "supervisor" Natasha. But guaranteed she won't be in tomorrow, or will be in a 12 hours meeting like she was this last Mon & Tues, & wasn't there today. We'll see how this goes...