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Amanda M.

  • 1 Review
  • 3 Helpful Votes
  • 1 Thank You

Experience: Beauty

Member since September 2018

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1 Review by Amanda


I purchased a bundle kit from LCL Beauty that came with a hydraulic table we have had the equipment for just a little over a month. We just started seeing clients and have had the table flip over twice with two different clients. We have tried re positioning the base and it didn't help. Customer service stated its outside the return policy and they wont exchange for another table. They are saying its user error and wanted to know if we have video of our clients falling or if we stay in the room why they get undressed this is a spa. Working in the customer service industry this is not how you treat customers. I'm not asking for money back and i spent a lot of money with them I'm not complaining about other equipment but there is something wrong with this table and they should replace it. They stated that this has never happened but that doesn't mean it can't happen i have even found other post with people having the same problem.

Team M. – LCL Beauty Rep

LCL Beauty stands behind all of the equipment we sell with a one year warranty and would never ask you to provide videos of your clients falling or undressing in a spa setting. Per the warranty policy, you are welcome to ship in the bed for an exchange, however, pictures that were submitted to LCL Beauty do not indicate any technical issues with the bed. Please let us know if we may be of further assistance.

Amanda Has Earned 3 Votes

Amanda M.'s review of LCL Beauty earned 3 Very Helpful votes

Amanda Has Received 1 Thank You

veronica M. thanked you for your review of LCL Beauty

“Amanda, did you ever receive any sort of video tutorial for usage of their equipment ever? Because when i purchased my 14 way unit all i got was an extensive manual which i had to download & print myself. Then was told to seek out videos on youTube.”

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Before sale everything was great, LCL answered emails and said they would check and test product....