Tried using this multiple times. It's never able to verify our information. For the first time ever after much wasted time, I got to the point where I have to join a video call. And it wants us to stare at a computer screen for over two hours to video chat with someone? Best part - the time isn't going down for our wait time, it keeps increasing! I swear they do this on purpose so that working people who have been affected by covid can't access the help, and it's less money they have to put out.
Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team