Amanda L.

Zulily has definitely gone downhill. I have used them for years, however this year, they have managed to ruin Christmas. I ordered several items MONTHS ago, yet they never shipped, even with a Christmas guarantee. I was told two items were delivered, yet I never saw them, and after several calls and being hung up on, managed to get refunded for them. I then canceled two orders for chairs, looked online, and she had only canceled one. I then had to cancel the remaining order for the chair myself, as she had failed to do so. I then had to cancel two other orders from October, as they weren't even close to shipping. I then only received one refund for the chairs, so when I called back, Berneshia informed me it was my bank's fault. I worked at the bank, so I know it never came in, because they don't hold direct deposits. They refused to refund me the $86.94 I was owed, so I was forced to file a dispute with Mastercard, as they had failed to do what was promised. I now have my $86.94 from Mastercard refunded back to my bank account and Zulily will never have my business again. Absolutely terrible practices as of lately.