Amanda K.

I never had issues with Endicia until the last few months, when they tried implementing some changes. I had to call in several times. You end up on hold for 20-30 minutes.
A few months ago my system wasn't working so I called customer service. The person I spoke with advised that they were moving away from dymo so I was to delete the dymo software I was using. I asked if my dymo scale and printer would still work and was told yes. A day or two later my system wasn't working again. I called customer service. They said my Dymo scale wasn't going to work with the new software and I would need to order an Onyx scale.
Since I was still able to check the weight of my mail I kept using my dymo scale and would manually enter the weight into the new software. Then that stopped working too. Another call to customer service. They said due to too many issues implementing the change, they are changing some customers back. They tried to email me the software to download but that wasn't a good link. I got it myself online.
Also, I am on an annual billing schedule but received an email that my monthly fee would be waived this month. Then I find out I was charged a monthly fee in error. Another phone call to customer service for this. At least this hold time wasn't as long.