Amanda H.

I really enjoy Bliss's products but if you're a vegan, steer clear of the website. I ordered some things and they include samples based on how much you order. Well, one was an animal-based product. I sent an email after my order thinking this would be super easy to remedy and simply asked for them NOT to include the animal product sample. I didn't ask for a replacement, I just didn't want the animal product at all, it would simply go to waste.

I was replied to that they 'have no control over samples' and they're in 'very limited quantity'. Um, then KEEP IT? Like I asked? She acted like I was trying to get something else. And if BLISS has no control over BLISS'S samples, who does? Who should I have messaged concerning a BLISS product when I ordered from BLISS directly? Lol

Their website also glitched and I was unable to click anything on the page at all after my order went through which included creating an account. I let them know. She told me to 'check my spam folder'. What? No, like, the page itself was in no way interactable-with, I didn't create an account because the page was broken in its entirety.

So BLISS doesn't have control over their website, accounts, OR products? Who did I order from, then? What website was I on?

Feeling pretty put off by the whole thing honestly.

P.S. What's up with all the reviews on shoes and stuff? This is a skincare company, they don't have shirts and shoes?