Amanda H.

I ordered 5 international sim cards for our family trip. They were not delivered in the 1-3 days as advertised. It was getting close to our departure date so I contacted World sim on two consecutive days chasing the order. They asked me to check my local post office which I did but nothing had been delivered there. On the day of leaving, the SIM cards still hadn't come so we had to leave without them. No means of communication whilst away and three very unhappy children who were not able to stay in contact with their friends for two weeks. We arrived home to them in the post box, which is no good to us now. The SIM cards are unused and untouched. I have been trying for over seven weeks now to get a refund. I have spoken to numerous people, sent many emails and just keep being told that this matter is with the relevant department. I am not getting anywhere. No one is helping. The Sims cost £220.00
I would have some faith restored in this company if they would just honour the refund. They keep telling me about their 14 day refund policy, which I was unable to advise them in this time period as I was not in the country hence needing the international Sims and without them had no way of communicating. Very poor customer service from this company. If they had just sent the sim cards out in the time frame they advertised, we would not be having this problem. There seems to be many more unhappy customers on the site. I know I am definitely another one adding to the list.