My step mother gifted me concert tickets for my birthday and it has been the biggest nightmare. The originally tickets got moved and "upgraded", fine no big deal but then this has continued to happen 4 times where the emails keep coming saying there are issues with the tickets and they've been moved. Finally she's working on a refund and we went and got different tickets from Ticketmaster. StubHub is an absolute joke and it's been nothing but a terrible experience.
Amanda we are so sorry to hear this and it is not the experience we ever want our customers to have. This is extremely rare that there would be an issue with tickets multiple times. We are sending you a private message for your account info so we can see how we can make this right for you!