Amanda G.

I booked a flight through justfly.com. I double and triple checked my date before booking. When I received my confirmation email, the flight date was four weeks after the date I selected. Whether I somehow overlooked the date all three times I checked it or whether something happened on the site that caused an error with the date, I can't say for sure. I called justfly.com immediately to let them know that the date was incorrect (just to clarify I booked the flight, received the confirmation email and then called them all within 20 minutes). The representative I spoke with told me that I can either pay over $200 a person for a change fee plus the difference in the cost of the flight or $75 a person to cancel. Let me reiterate, I had booked this 20 minutes earlier. I explained that had I booked through the airline, I would have the ability to cancel or change my flight within 24 hours of booking without a penalty. The representative didn't care. I asked to speak to a supervisor and was told that I couldn't because the wait was too long for one. I ended up having to pay the $75 cancellation fee. I did not rebook my flight with them, instead I went to the airline's website directly where I paid $10 less for the flight than justfly.com had it listed for and would have saved $75 had I just done that from the beginning. You aren't saving anything by booking through this site and just causing yourself more anguish if there is an error. I learned the hard way. I recommend staying away from this site.