So frustrated. Received 2 gifts from hubby this Christmas from Showcase store at Mall. When I opened the gifts - weighted heating pad did not work AT ALL - no power light, no heat. And hands-free light was a trial to turn on, but when on it would turn off with slightest movement.
Needed receipt to return item (no returns without receipt - regardless of reason for return!) so needed hubby to hunt for it, as well extreme weather conditions kept us home from "non-essential" travel in early part of January.
Attempted to return items on the 13th of January to be told that receipt was from Dec 7th and 30 days had expired. Sales clerk was unhelpful - just parroted return policy. Clerk offered the option of contacting 'corporate' to see if they could help. Sales clerk gave me wrong email address!
Finally got through to ca.showcase.com and they parroted the Christmas return policy (which strangely the clerk DID NOT KNOW). If online - items purchased immediately before Christmas started the return dates from Dec 25 for 30 days, BUT in store items started from Dec 25 for 14 days ONLY.
Great so I have 2 shoddy items that will ultimately end up on the landfill and my hubby is out $80+ spent on my Christmas gift. And there is no manufacturer to appeal to - Showcase is the only contact for these products in Canada. RIP OFF!
Thankfully - hubby swears he will never shop there again -they just lost a good customer as he frequently shopped there.
As for customer service - the clerk just pointed at the return policy - no empathy, no apology and the email reponses couldn't care less.
Its not like I didn't like the items - they DON'T WORK!