ama a.

Made a new account, ordered my first delivery, and yes they didn't find some items but the delivery went fine. The NEXT DAY, instacart just disabled my account saying there is a 'suspicious activity' and they won't tell me what it is, I can't access the account, and I did NOT save my credit card info, so why would there be a 'suspicious activity'?

And the person who was emailing was the most rude customer service ever. He ignored all my questions and when he didn't want to answer any more he said 'at this time we are not able to reactivate your account'. What? And ALAS, THEY ARE THE ONES WHO DOUBLE CHARGED MY CREDIT CARD.

Same charge twice.

And I have called and emailed numerous times but the only thing they say is they are sorry, they have 'escalated it to the other people but they cannot answer the phone'.

Totally incompetent.

Well even your phone customer service told me to dispute it with my bank. So okay.