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A M.

Contributor Level

Total Points
92

1 Review by A

  • CloverSac

2/16/17

The CloverSac site encourages potential buyers seeking a Base Shaper to contact the company for assistance with choosing the proper Base Shaper for her bag. Since the bag for which I was interested in purchasing a Base Shaper was not listed on CloverSac's site, I emailed the company for assistance, providing a link to a photo of my bag and its dimensions. The next day, I received a reply from Ms. Lee regarding a completely different product (Emma 28 purse organizer). I wrote back explaining that I was interested in the Base Shaper, not the organizer, and reiterated my request for assistance. After a few days passed without response, I followed up with a polite email through the site. Eleven days have now passed since my initial inquiry, yet still no reply or even an acknowledgement. Really disappointed in this company's customer service (or utter lack thereof) -- such a shame since the products seem lovely.

A Has Earned 12 Votes

A M.'s review of CloverSac earned a Fraud Buster vote

A M.'s review of CloverSac earned 11 Very Helpful votes

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